Booking Policy

  • Cancellations

    Credit card information is required to confirm all facial treatment bookings. A 50% fee will be charged when cancelling within 24 hours. If cancelling your appointment within 24 hours and rescheduling, the fee will be reduced to 25% of the booked treatment cost. By providing the credit card payment to secure a facial appointment, the customer accepts the cancellation terms of Q spa.

  • Late Arrivals

    Late arrivals will result in shortened services. We ask that you arrive at least 15 minutes before your appointment.