Spa Etiquette

  • Advance Appointments

    To ensure your preferred treatments and times, we strongly recommend scheduling your spa services well in advance of your visit. Please notify our Q spa Aestheticians before booking treatments if you are pregnant or have allergies, high blood pressure, any physical ailments, recent surgeries or disabilities.

  • Check-In

    Please arrive a minimum of 15-20 minutes prior to your scheduled appointment for proper check-in and changing into a robe and slippers. Allow additional time if you would like to enjoy our in-house amenities prior to your treatment. If you arrive late, we will be unable to extend your treatment time due to our commitments to all of our clients.

  • Customer Requests

    You may request a specific aesthetician when booking an appointment. We will do our best to accommodate your request.  However, we cannot guarantee availability.

  • Gratuity

    Q spa does not add an automatic gratuity charge to the services and leaves this at your discretion.

  • Minor Policy

    Services are available to guests of all ages. Guests younger than 18 must have an adult present during treatments (facials) and they can also enjoy full access to in-house amenities (Q golf, Q theatre, Q Store and Q café).

  • Electronic Devices

    Q spa is a device-free zone. To ensure the peace and privacy of all our guests, we do not allow any electronic devices in any areas of the spa. E-devices include cell phones, tablets and e-readers.

  • Spa Attire

    For your comfort, slippers are provided when doing any treatments. You may disrobe to your comfort level. Proper draping techniques are always used to protect your privacy and comfort.

  • SPA AND MERCEDES BENZ BURLINGTON Q STORE & Q SPA CAFÉ

    Allow time to browse our store for unique gifts. We carefully select our beauty and skincare products as well as feature a wide variety of Mercedes-Benz gift ideas for men and women for any occasion. Enjoy healthy, refreshing fare, premium teas and other beverages in our Q spa. Breakfast and lunch menu changes daily with a selection of fresh pastries to delight any palate.